Returns & Refund Policy

We want you to shop with confidence. You may request a return within 30 days after your order is delivered.

Return eligibility

Items must be unused, unworn, unwashed and undamaged, with all original packaging, labels, accessories, instructions and free gifts included. Please place the product packaging inside suitable protective outer packaging for the return shipment.

How to request a return

Contact customer service before sending anything back and include your order number, the item you wish to return and the reason. Returns sent without prior authorization may be delayed or refused.

Return shipping

For a change of mind, wrong size, wrong quantity or an item ordered by mistake, the customer is responsible for return shipping. If we confirm that an item is damaged, defective or incorrect, Gelandney will cover reasonable return shipping costs.

Refunds

After the returned item is received and inspected, approved refunds are issued to the original payment method. Bank or payment-provider processing times may vary. Original shipping charges are non-refundable unless the return is due to our confirmed error.

Non-returnable items

For hygiene and safety reasons, opened personal-care goods, used items, customized products, gift cards and final-sale items cannot be returned unless defective or required by applicable law.

Klarna Payments and Refunds

If you paid for your order using Klarna, the following information applies to your return and refund.

• Register Your Return: We recommend reporting your return through the Klarna app or your Klarna account and following the instructions provided by Klarna.

• Refund Processing: Once your return has been received, inspected, and approved, Gelandney will process the applicable refund through the original payment method, subject to Klarna's procedures.

• Outstanding Payments: If you have an outstanding Klarna balance, an approved refund may reduce your remaining balance or cancel it, depending on the refund amount and your payment status.

• Payments Already Made: If you have already paid for your order through Klarna, any applicable refund will be processed according to Klarna's procedures and your original payment arrangement.

• Check Your Refund Status: You can check your payment balance, updated payment schedule, and refund status through the Klarna app or your Klarna account.

• Need Assistance? If your refund has been approved but your Klarna payment information has not been updated, please contact Gelandney customer service or Klarna for further assistance.

Please note that reporting a return to Klarna does not replace the requirement to follow Gelandney's return instructions. Refund processing times may vary depending on the payment provider and your financial institution.

Merchant information

Store: Gelandney
Legal entity: GAOZHISHENG TECHNOLOGY INC
EIN: 41-4958232
Registered address: 6377 South Revere Parkway, Centennial, CO 80111, United States

Customer service: support@gelandney.com

Return address

Auctum GmbH / Returned.online
Finowfurter Ring 45
16244 Schorfheide
Germany